CONTACT
Sami Tutch Gallery Online
sales@samitutch.com
07737 535493
or WhatsApp
Do you have a physical gallery?
Sami Tutch Gallery is an online gallery and does not have premises open to the public.
Can I commission an artwork?
Yes. Bespoke commissions are available from selected artists. Please visit the individual artist’s page or contact us.
Do you offer trade?
Yes. Trade is available from selected artists. Please visit the individual artist’s page for details.
Delivery
Some products are produced or ordered in required quantities and may take a little longer to dispatch. Where applicable, estimated delivery information will be shown with the product or provided after ordering.
Delivery options, costs and estimated times will be shown at checkout. Unless otherwise agreed, orders will be delivered within 30 days.
Returns
You have 14 days from receiving your order to tell us you wish to return it, and a further 14 days to send it back. Please contact sales@samitutch.com before returning an item.
Unless an item is faulty or incorrect, return postage is the customer’s responsibility.
Once your return has been received, your refund will be processed within 14 days. Standard outbound delivery charges will also be refunded where required by law.
Will I have to pay postage for my return?
Yes, you do have to pay postage on any returns to us, unless an item is faulty or received in error, in which case please contact us directly to resolve.
Can I exchange an item for a something else?
No, you can only exchange something for the same product in a different design.
What if the item I request to exchange for is out of stock?
If the item is not in stock we will automatically refund you the full amount.
Can I return something that I bought in a sale or seconds sale?
No, unfortunately we do not accept returns for sale items.
Will my shipping fee be refunded?
Unfortunately no shipping costs can be refunded.
We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception.
We must stick to the returns policy. Sami Tutch .Com cannot be responsible for the loss or damage of any returned parcels, so please do keep your tracking number.
It can take 5 to 10 working days for your refund to reach you, depending on your bank.
Bespoke Commissions
Bespoke commissions are usually hand delivered. As each piece is individually created specifically for you, returns cannot be accepted for a change of mind.
Each commission is an original work created in the artist’s individual style and artistic interpretation. Variations arising from the creative process form part of the unique nature of commissioned artwork.
Your statutory consumer rights are unaffected.
Sami Tutch Gallery Online is operated by Samantha Tutchener, sole trader.
We collect information such as your name, email address, telephone number, billing and delivery details when you place an order or contact us.
We use this information to process orders, provide our services, communicate with you and meet our legal obligations.
We only share information where necessary to provide our services, such as with payment, website and delivery providers, or where required by law. We do not sell your personal information.
We keep personal information only for as long as necessary for the purpose for which it was collected and to meet our legal obligations.
You have rights over your personal information, including rights to access or correct it and, where applicable, ask for it to be deleted or restrict or object to its use.
For privacy enquiries, please contact sales@samitutch.com. You also have the right to complain to the Information Commissioner’s Office (ICO).
